The Product:
Aerial Resolve is a website that helps logistics companies using drone technology report damaged deliveries quickly and easily. With simple instructions, multiple reporting options, and real-time updates, Aerial Resolve improves customer experience and saves time and resources for logistics companies. Aerial Resolve's primary target users include individuals who prioritize speedy shipping, enthusiasts of drone technology, and logistics companies looking to leverage its potential.
The Problem:
How might we streamline the damaged delivery reporting flow for a logistics company that utilizes drone technology through the design of a user-friendly website?
Improving the reporting process for damaged deliveries through a user-friendly website can benefit logistics companies that utilize drone technology. Such a website can simplify the process for customers and provide them with helpful information while also streamlining operations and potentially improving customer satisfaction and loyalty.
Duration:
February 2023 to March 2023
The Goal:
Design a website about a damaged delivery reporting flow for a logistics company that uses drones.
My Role:
User Research
UX Design
My Team:
Individually, but received feedback from other UX Designers at various points in the process.
My Responsibilities:
Interviews
Personas
User flows
Sitemaps
Paper and digital wireframes
mockups
prototypes
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Tools:
Figma, Figjam, Adobe Creative Suite, Google Slides, and Google Sheets